Returns & Exchanges

At Vinegar Syndrome, we strive for complete satisfaction with your physical media and apparel purchases. If your item arrives damaged or defective, we offer a 30-day return window to ensure your collection remains pristine.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue to initiate a return authorization.

• 2.
  Provide Evidence

  For damaged cases, discs, or apparel, please attach clear photographs of the defects to help us expedite your replacement or refund.

• 3.
  Pack Securely

  Once approved, place the items in their original packaging or a sturdy mailer to prevent further damage during the transit back to our warehouse.

• 4.
  Receive Resolution

  After we receive and inspect your returned items, we will issue a full refund to your original payment method or ship out a replacement copy.